Е. Н. Павличева The author discusses the analysis and building of information resources for decision-making systems and efficient business processes management within the framework of the operating digital twin of educational institution. She reviews the general approaches to building the knowledge bases of the decision-making systems, and identifies the factors to be taken into account when building the databases. The author discusses literature analysis and monitoring tools, analyzes the publication activity in science periodicals and provides the data of sematic charts monitoring separately for 2015 and 2020 in several areas: education computerization, continuing education, education digitalization, remote learning systems, digital courses, digital education, electronic libraries, information and communication technologies, massive open online courses and virtual education. The data of Web of Science were used. The semantic charts are built on the basis of co-occurence of scholarly sources keywords using VOSviewer software that extracts terms from abstracts and article keywords and adding them to the entity
Научная статья 
семантические карты
decision making support
decision-making support system
digital shadow
digital twin
distance education
wildcard event
semantic analysis
semantic charts
поддержка принятия решений
система поддержки принятия решений
цифровая тень
цифровой двойник
дистанционное образование
события-джокеры
семантический анализ