Service Quality Assessment Calculator as a Library Analytics Tool
Submitted by Гость (not verified) on Wed, 09/16/2026 - 16:08The purpose of the work is to elaborate the complex index for independent estimating the quality of library services (I НОК ), which includes 4 sub-indices of the 100-points scale; as well as to propose the complex instrument for assessing various aspects of library services. It is in free access and copying for representatives of any library. The analysis of the work of 89 regional libraries of the Russian Federation on an independent assessment of the quality of services provided has been carried out.