Chatbots as a trend in library service digitalization
Submitted by Гость (not verified) on Wed, 12/25/2024 - 14:38The digital transformation of the modern society is characterized by the onrush of Artificial Intelligence (AI), as one of the promising and long-term vectors of librarianship digitalization. The AI-based chatbots provide a number of library services and accomplish tasks that traditionally were pertained to human librarians and information specialists. The author investigates into the potential of chatbot technology, specifies and characterizes them, and defines the related risks of using chatbots in library services.