М. Ю. Нещерет The development of digital technologies necessitates the adaptation of libraries to the conditions of the modern information society. Their key task is to provide users with constant round-the-clock access to information resources and services, regardless of the time constraints of the traditional work schedule. In the field of library and information services, there is an increasing trend towards the introduction of digital tools – chat-bots and dialog agents, operating on the basis of artificial intelligence and providing operational user service in real time. This article examines the evolution of chatbots, analyzes their functional features, and identifies areas of use in the field of library and information services, with an emphasis on reference services focused on meeting the information needs of library users. Attention is paid to the terminological aspect; it is noted that the generally accepted definition of the term “chat-bot” has not yet been developed. An analysis of the advantages of using chat-bots in the library is given, the main of which are ensuring round-the-clock availability of information services, including at night, and reducing the burden on library staff. The author of the article concludes that the development of chat-bots based on artificial intelligence is promising and necessary to improve the efficiency of library and information services. However, despite the obvious advantages, the introduction of chat-bots in library and information services involves a number of conditions and risks. The conditions include the need to carefully select a platform and develop scenarios for interacting with users, as well as constant training and updating of the chat-bot’s knowledge base. Risks include the possibility of incorrect interpretation of user requests, the provision of inaccurate or outdated information, as well as issues related to data confidentiality. For the successful implementation of chatbots, it is necessary to take these factors into account and develop a strategy aimed at minimizing risks and ensuring high-quality service.
Научная статья 
цифровая трансформация библиотек